Printwell support
Proof, export, billing.
Clear answers for digital design files. Support hours: Monday–Friday, 09:00–17:00 Europe/London.
Frequently asked
01What files do paid plans export?+
Shop exports print-ready PDF and PNG. Studio adds MP4 social motion. Always confirm the final file profile with your printer.
02Does Printwell print or ship designs?+
No. Printwell is an online-only digital design SaaS. You choose any external printer and proof the file with them.
03Why can printed colour look different?+
Screens use RGB light while print commonly uses CMYK inks. Paper, calibration, finish and production method also change appearance.
04Can I use a protected logo or character?+
Only when you have documented rights. Requests to copy protected logos, characters, teams, entertainment properties or famous people are refused.
05How do subscription allowances work?+
Starter includes 3 low-resolution watermarked designs monthly; Shop includes 60. Allowances reset monthly, do not roll over and are not stored value.
06How do I cancel?+
Use the secure subscription management link from your checkout confirmation or contact support before the next renewal.
Brand-file review request
Tell us where the workflow feels stuck.
Use this design-specific form for format choice, hierarchy and print-preflight questions. It does not provide legal or trademark clearance.